GhostLoop Daily — Support

Email josh202@gmail.com and we will reply the same day.

Common questions

Are the ghosts real people?
Yes. Every ghost with an @ name is a replay of a run someone actually played on today's map. Opponents marked with a ⌂ are "residents": runs generated on your own device when the world is quiet or you are offline. We never present a resident as a person.
Why is my arena full of residents?
Either you are offline, you are not signed in to Game Center, or you are early in the day and nobody has run today's map yet. The arena fills as the world wakes up.
My run did not upload.
Runs upload only when they beat your own best for that day, and only when you are signed in to Game Center and online. The app retries by itself the next time it is opened with a connection.
I lost my streak.
A day counts once you finish a single run. Every seven consecutive days earns a Streak Shield, which covers one missed day automatically. You can hold two. Shields are earned, never sold.
How do I restore my purchases?
Locker → Featured → Restore purchases, or Settings → Account → Restore purchases. Both work without an account.
How do I cancel Phantom Pass?
Settings → Account → Manage Phantom Pass, or the Subscriptions section of your Apple Account settings. Cancelling keeps everything you earned; the weekly aura and Phantom Thread trail simply stop being equippable.
The game is too hard.
Bank earlier. A long body scores more but gives the bots more to cut. A loop only needs to cross your own tail, and closing a small one costs almost nothing.
Accessibility
Settings has Reduce Motion, a left-handed HUD, a larger HUD, and independent switches for haptics, the bot-proximity heartbeat, sound and music. The free Mono arena theme distinguishes the snake, ghosts and bots by shape and pattern rather than colour.
Delete my data
Settings → Erase local data clears the device. Email us to remove any uploaded runs; they are deleted automatically after 14 days in any case.

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